Frequently asked questions in times of corona

Can you ship to my country?

Yes, we can again ship almost everywhere, including all European countries, the US, Canada and Australia, Argentina, Brazil, Thailand, New Zealand, Japan, the United Arab Emirates, Israel and many other countries. In fact, we can now ship to all countries where we currently have customers.

Most of the restrictions in Spain have been removed; there are, however, still a few postal areas in Spain where delivery of parcels may not be possible: 10900, 10374 and 24763. If you live in one of these areas, please consult your local post office for updated information.

In Italy, delivery has now resumed in almost all areas, except for postal regions 24xxx and 25xxx where no parcels can be delivered at the moment.

What are the countries you can’t ship to?

This regards some countries in Africa, Asia, the Middle East and South America. A full list of countries which are closed to deliveries can be found at the bottom of this page.

What happens if I have ordered and delivery in my country is not possible?

In that – unlikely – case, the carrier will not accept the parcel and we will then send you a refund.

Is transit time affected by the corona situation?

In some countries, shipping may take longer than usual because of higher volumes of mail and parcels, or due to measures related to combat the corona virus.

In the UK and some other European countries, the situation seems to have improved in the past weeks and delivery is more or less as usual.

In the US, the delay is about a week, on average. Please note that in some cases the track & trace information is not accurate, as some parcels are not scanned when they enter the country due to limited capacity at USPS. However, all US orders we shipped since the start of the corona crisis did reach their destinations.

Can I still have my order sent to a pickup point?

Depending on the situation in your country, it may be wise to avoid using pickup points, as these may be located in shops that have closed due to corona measures. Instead, use your home address or the address of a friend.

Is it safe to receive parcels?

We quote our main carrier, the Dutch post: ‘According to authorities, the risk of being infected through contact with mail and parcels – or indeed any surface – is very small. To reduce the risk even further, you are advised to wash your hands regularly and avoid touching your face after handling a parcel.’


Countries where shipping is not possible

Antigua and Barbuda, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brunei, Cape Verde, Dominican Republic, Ecuador, Guinea, Guinea-Bissau, Honduras, Jamaica, Kuwait, Libya, Mauretania, Nepal, Peru, Papua New Guinea, Saint Kitts and Nevis, Saint Lucia, Seychelles, Sierra Leone, Saint Martin, Turkmenistan, Yemen.



This page was last updated on Thursday, July 9, 2020.