Frequently asked questions in times of corona

Can you ship to my country?

Yes, we can again ship almost everywhere, including all European countries (except Moldova), the US, Canada and Australia, Argentina, Brazil, Thailand, New Zealand, Japan, the United Arab Emirates, Israel and many other countries. In fact, we can now ship to all countries where we currently have customers.

Most of the restrictions in Spain have been removed; there are, however, still a few postal areas in Spain where no parcels can be delivered: 10900, 10374 and 24763. In Italy, delivery has now resumed in all areas.

What are the countries you can’t ship to?

This regards one country in Europe (Moldova) and some countries in Africa, Asia, the Middle East and South America. A full list of countries which are closed to deliveries can be found at the bottom of this page.

What happens if I have ordered and delivery in my country is not possible?

In that – unlikely – case, the carrier will not accept the parcel and we will then send you a refund.

Is it safe to receive parcels?

We quote our main carrier, the Dutch post: ‘According to authorities, the risk of being infected through contact with mail and parcels – or indeed any surface – is very small. To reduce the risk even further, you are advised to wash your hands regularly and avoid touching your face after handling a parcel.’

Is transit time affected by the corona situation?

In some countries, shipping may take somewhat longer than usual because of higher volumes of mail and parcels, or due to measures related to combat the corona virus. For instance, shipping to the UK may take one or two days extra.

Can I still have my order sent to a pickup point?

Depending on the situation in your country, it may be wise to avoid using pickup points, as these may be located in shops that have closed due to corona measures. Instead, use your home address or the address of a friend.

Countries where shipping is not possible

Antigua and Barbuda, Bahamas, Barbados, Belize, Bermuda, Bolivia, Botswana, Brunei, Cape Verde, Central African Republic, Dominican Republic, Ecuador, Fiji, Guinea, Guinea-Bissau, Honduras, Iraq, Jamaica, Kuwait, Libya, Mauretania, Moldova, Nepal, Peru, Papua New Guinea, Samoa, Saint Kitts and Nevis, Saint Lucia, Seychelles, Sierra Leone, Saint Martin, Solomon Islands, Swaziland, Yemen.

This page was last updated on Monday, May 25, 2020.