Order info

User accounts
Creating a user account has certain advantages: you can keep track of your order history, and there’s no need to supply your address data upon ordering. However, accounts are entirely optional, and orders can also be placed without signing up.

Shipping
We used to ship worldwide. However, as of late 2025, we have stopped shipping to the United States. Because of the tariffs imposed by the US government on imports from Europe, shipping to the US has become too expensive (apart from the tariffs themselves, we have to pay clearing charges), and also risky: an innocent mistake in a shipping form may mean refusal of the parcel at the border. Let’s hope that this situation will improve in the near future.

All orders are shipped with tracking and registered. The only exception are the smallest parcels (up to 1kg) shipped within our home country, the Netherlands, which do have track & trace but carry no insurance. We do not charge for packing materials or handling.

Usually, we ship twice a week, so your order is shipped within about 3 business days after receipt of payment. In some cases – right after an update of the website or after an announcement of a sale, in cases where films need to be respooled, or because of holidays – it may take a few days more. We or one of our carriers (Post NL and DHL) will send you a confirmation email when your parcel has shipped. If you can’t find the confirmation email, please check your spam or junk mail box first, before enquiring.

Shipping calculator
Before placing an order, you can use the shipping calculator at the bottom of the shopping cart to see the postal rate for your location. First, add the products of your interest to the shopping cart. Then, please make sure the correct country has been selected. If not, change the country name and then click the “Update” button. You will then see the correct shipping rate for your location, for the products you have chosen. As long as you make sure you don’t click the “Order” button, you can add or delete products to arrive at the optimal shipping rate. Usually, shipping is more economic for larger orders.

Tracking numbers
If your order is shipped with tracking, our carrier will send you the tracking number. Please note that in some cases, orders shipped through DHL can’t be tracked right away. Because DHL uses sorting centers in various countries which have tracking systems that are not always synchronized, it may take a few days after shipping before parcels can be tracked. And as said before, if you can’t find the confirmation email, please check your spam or junk mail box first, before enquiring.

Returns
If an order is returned because it couldn’t be delivered or was not claimed for at the post office, we will invoice you for the postage cost of the new shipment. We will not cancel an order if it is returned because of non-delivery.

Payment
We offer various payment methods. Direct bank transfer is possible if you live in the EU and your bank allows you to make international payments in euros using IBAN and BIC codes. If you live outside of the EU and want to pay by bank, please contact us first.