Order Info

Account
You have the option to register for an account with us, but this is not a requirement. You can also order without signing up for an account.

Shipping
We ship worldwide. We only charge the exact rates of the Dutch mail (PostNL). We do not charge for packing materials or handling. Your order is usually shipped within about 2 business days after the day we have received your payment. But right after an update of the website or after an announcement of a sale, it may take a little more time. We always send you a confirmation email when your parcel has been sent.

Netherlands, United Kingdom, Germany, Belgium, Denmark, Austria, Sweden, Luxembourg, USA, Canada
For shipping to these countries and for small orders only, we offer a choice between registered shipping (with tracking) and more economic shipping without tracking. Larger orders are always shipped registered.

All other countries
For all other countries, all orders are shipped registered/with tracking.

Shipping calculator
Before confirming your order, you can use the shipping calculator at the bottom of the Shopping Cart to see the postal rate for your country. Usually, shipping is more economic for larger orders.

Returns
If an order is returned because it couldn’t be delivered or was not claimed for at the post office, we will invoice you for the postage cost of the new shipment. Sorry, but we will not cancel an order if it is returned because of non-delivery.

Payment
We offer two payment methods: Paypal and direct bank transfer. When you don’t have a Paypal account but do have a credit card, you can pay through Paypal without signing up. Direct bank transfer is possible if you live in the EU and your bank allows you to make international payments in euros using IBAN and BIC codes. If you live outside of the EU and want to pay by bank, please contact us first.